Terms of Service - Social Media Management App

Effective Date: October 15, 2025

Last Updated: October 15, 2025

---

1. Acceptance of Terms

Welcome to the TechPolaris Social Media Management App (the "App" or "Service"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and TechPolaris (القطب التقني) ("we," "our," or "us").

2. About TechPolaris

Company Name: TechPolaris (القطب التقني)

Business Type: Software Development & Technology Solutions Provider

Location: Kingdom of Saudi Arabia

Website: https://techpolaris.net

Contact Email: support@techpolaris.net

3. Service Description

The TechPolaris Social Media Management App is a software-as-a-service (SaaS) platform that enables users to:

• Connect and manage Instagram Business accounts
• Create, schedule, and publish Instagram posts
• View analytics and engagement metrics
• Manage comments and interactions on Instagram posts
• Access audience insights and performance data
• Manage multiple Instagram accounts from a single dashboard

4. Eligibility and Account Requirements

4.1 Age Requirement

You must be at least 13 years old to use this App. If you are under 18, you must have parental or guardian consent to use the Service.

4.2 Instagram Business Account Requirement

To use this App, you must:

• Have an Instagram Business or Creator account
• Have a Facebook Page linked to your Instagram account
• Have the legal authority to manage the Instagram account you connect
• Comply with Instagram's Terms of Use and Community Guidelines
• Comply with Facebook's Platform Terms and Policies

4.3 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

5. Acceptable Use Policy

5.1 Permitted Uses

You may use the App to:

• ✓ Manage your own Instagram Business accounts
• ✓ Create and schedule legitimate business content
• ✓ Analyze your social media performance
• ✓ Engage with your audience through comments
• ✓ Collaborate with team members in your organization

5.2 Prohibited Uses

You may NOT use the App to:

• ❌ Violate any laws, regulations, or third-party rights
• ❌ Post spam, misleading content, or fraudulent information
• ❌ Harass, abuse, or harm others
• ❌ Impersonate any person or entity
• ❌ Share inappropriate, offensive, or illegal content
• ❌ Violate Instagram's Community Guidelines or Terms of Service
• ❌ Attempt to gain unauthorized access to the App or other users' accounts
• ❌ Use automated tools (bots) to artificially inflate engagement
• ❌ Reverse engineer, decompile, or disassemble the App
• ❌ Resell or redistribute the Service without authorization
• ❌ Use the App for any illegal or unauthorized purpose

5.3 Content Standards

All content you post through the App must:

• Comply with Instagram's Community Guidelines
• Respect intellectual property rights
• Be appropriate for a general audience
• Not contain malware, viruses, or harmful code
• Not promote illegal activities or violate any laws

6. Instagram and Facebook Integration

6.1 Third-Party Platform Compliance

When using our App, you must also comply with:

• Instagram Terms of Use
• Instagram Community Guidelines
• Facebook Terms of Service
• Facebook Platform Terms

6.2 API Usage and Limitations

• We access Instagram data through official Facebook/Instagram APIs
• We are subject to API rate limits imposed by Facebook/Instagram
• Service availability depends on Facebook/Instagram API uptime
• We are not responsible for changes, restrictions, or downtime of third-party APIs

6.3 Authorization and Permissions

By connecting your Instagram account, you authorize us to:

• Access your Instagram Business account data
• Post content on your behalf as instructed by you
• Retrieve analytics and engagement metrics
• Manage comments on your posts

You can revoke these permissions at any time by disconnecting your account from the App or through your Facebook settings.

7. Intellectual Property Rights

7.1 TechPolaris's Rights

The App, including all software, code, design, graphics, and documentation, is owned by TechPolaris and protected by:

• Copyright laws
• Trademark laws
• Trade secret laws
• Other intellectual property rights

You may not copy, modify, distribute, sell, or lease any part of the App without our express written permission.

7.2 Your Content Rights

You retain all ownership rights to your content. By using the App, you grant us a limited license to:

• Store and process your content to provide the Service
• Display your content within the App interface
• Transmit your content to Instagram when you publish posts

This license terminates when you delete your content or disconnect your account.

7.3 User Responsibility for Content

You represent and warrant that:

• You own or have the necessary rights to all content you post
• Your content does not infringe on any third-party rights
• You have obtained all necessary permissions, licenses, and releases
• Your content complies with all applicable laws and regulations

8. Service Availability and Support

8.1 Service Uptime

We strive to provide reliable service, but we do not guarantee:

• Uninterrupted or error-free operation
• 100% uptime or availability
• That all features will work perfectly at all times
• Compatibility with all devices or browsers

8.2 Maintenance and Updates

We may:

• Perform scheduled maintenance (with advance notice when possible)
• Release updates, patches, and new features
• Temporarily suspend the Service for maintenance
• Modify or discontinue features with reasonable notice

8.3 Technical Support

We provide technical support via:

• Email: support@techpolaris.net
• Response time: Within 48 hours for standard inquiries
• Priority support for urgent issues affecting service functionality

9. Fees and Payment Terms

9.1 Pricing

Our pricing structure will be clearly communicated to you:

• Pricing may vary based on the plan you select
• All fees are stated in Saudi Riyal (SAR) or US Dollars (USD)
• Fees are subject to change with 30 days' notice

9.2 Payment Terms

• Payment is required in advance for subscription-based plans
• Accepted payment methods will be specified during signup
• You authorize us to charge your payment method for all fees
• Failed payments may result in service suspension

9.3 Refund Policy

• Refunds are handled on a case-by-case basis
• No refunds for partial months of service
• Contact billing@techpolaris.net for refund requests

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Privacy Points:

• We collect data necessary to provide the Service
• We do not sell your data to third parties
• Data is encrypted and stored securely
• You can request data deletion at any time
• We comply with applicable data protection laws (GDPR, CCPA, Saudi regulations)

Please read our full Privacy Policy for complete details.

11. Limitation of Liability

11.1 Service Provided "As Is"

The App is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness

11.2 Limitation of Damages

TechPolaris shall not be liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damage to reputation or goodwill
• Any other intangible losses

Maximum Liability: In no event shall our total liability exceed the amount you paid to TechPolaris in the 12 months preceding the claim.

11.3 Third-Party Platforms

We are not responsible for:

• Instagram or Facebook platform changes, downtime, or restrictions
• Content violations that result in your Instagram account being suspended
• Loss of followers, engagement, or reach due to platform algorithm changes
• Actions taken by Instagram or Facebook against your account

12. Indemnification

You agree to indemnify, defend, and hold harmless TechPolaris, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the App
• Your violation of these Terms
• Your violation of any third-party rights
• Content you post through the App
• Your violation of Instagram or Facebook policies

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Disconnecting your Instagram account from the App
• Contacting us at support@techpolaris.net
• Following the account deletion process in the App settings

13.2 Termination by TechPolaris

We may suspend or terminate your access to the App immediately, without prior notice, if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• Your use of the App poses security or legal risks
• Your payment fails or your account is past due
• We are required to do so by law
• We decide to discontinue the Service

13.3 Effect of Termination

Upon termination:

• Your right to use the App immediately ceases
• Scheduled posts will be cancelled
• Your data will be deleted within 30 days (see Privacy Policy)
• You remain liable for any fees owed prior to termination
• Sections of these Terms that should survive termination will remain in effect

14. Changes to Terms of Service

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email for material changes
• We will provide notice within the App
• Changes become effective 7 days after posting (unless otherwise stated)

Your continued use of the App after changes constitutes acceptance of the new Terms. If you do not agree with the changes, you must stop using the App and delete your account.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law provisions.

15.2 Informal Resolution

Before filing any formal dispute, you agree to first contact us at legal@techpolaris.net to attempt to resolve the issue informally.

15.3 Jurisdiction

Any disputes arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TechPolaris regarding the App.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemics, or failures of third-party services.

16.6 Language

These Terms are provided in English. In case of any discrepancy between English and Arabic versions, the English version shall prevail.

17. Contact Information

---