Privacy Policy - Social Media Management App

Effective Date: October 15, 2025

Last Updated: October 15, 2025

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1. Introduction

This Privacy Policy describes how TechPolaris (القطب التقني) ("we," "our," or "us") collects, uses, shares, and protects personal information obtained through our Social Media Management application (the "App").

By using the App and connecting your Instagram Business account, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Service Provider: TechPolaris (القطب التقني)

Service Name: Social Media Management App

Business Type: Software Development & Technology Solutions

Contact Email: privacy@techpolaris.net

Website: https://techpolaris.net

Location: Kingdom of Saudi Arabia

3. About This Service

As part of our integrated software solutions portfolio, TechPolaris provides this Social Media Management App to help businesses and organizations efficiently manage their Instagram Business accounts. This service is used by our clients including:

• Manhout - E-commerce marketplace platform
• Various business clients across different industries
• Organizations requiring social media management solutions

4. Information We Collect

4.1 Information from Facebook/Instagram

When you connect your Instagram Business account through our App, we collect:

• Instagram Account Information: Username, profile name, profile picture, Instagram Business Account ID
• Facebook Page Information: Page name, Page ID, Page access token (encrypted and stored securely)
• Content You Create: Images, videos, captions, hashtags, and post metadata
• Engagement Metrics: Likes, comments, shares, reach, impressions, follower count
• Comments and Interactions: Comments on your posts, replies, and user interactions
• Insights Data: Audience demographics, engagement rates, post performance analytics

4.2 Information You Provide

• Account Information: Email address, company/organization name, user profile information
• Scheduled Posts: Content you create for future posting
• Settings and Preferences: Your posting schedules, notification preferences, timezone settings

4.3 Technical Information

• Usage Data: How you interact with the App, features used, time spent
• Device Information: Browser type, IP address, operating system
• Log Data: Access times, pages viewed, actions performed, errors encountered

5. How We Use Your Information

We use the collected information for the following purposes:

5.1 Core Service Functions

• Post Management: Create, schedule, edit, and publish posts to your Instagram account
• Analytics & Insights: Display performance metrics, engagement statistics, and audience insights
• Comment Management: Fetch, display, and manage comments on your posts
• Account Synchronization: Maintain connection with Instagram API and sync your content
• Multi-Account Management: Allow you to manage multiple Instagram accounts from one interface

5.2 Service Improvement

• Improve App functionality and user experience
• Develop new features and services based on user needs
• Troubleshoot technical issues and provide customer support
• Monitor and analyze usage patterns to optimize performance
• Ensure compatibility with Instagram API updates

5.3 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Notify you about changes to our services or policies
• Alert you about important account activities

6. Data Storage and Security

6.1 Where We Store Data

• Data is stored on secure servers managed by TechPolaris
• We use industry-standard cloud infrastructure with encryption
• Servers are located in secure data centers with physical security measures
• Access tokens are encrypted at rest and in transit using AES-256 encryption

6.2 Security Measures

• Encryption: All data transmission uses HTTPS/TLS 1.3 encryption
• Access Control: Strict role-based access controls and multi-factor authentication
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Backup: Regular automated backups to prevent data loss
• Monitoring: 24/7 security monitoring and incident response
• Compliance: Following security best practices and industry standards

6.3 Data Retention

• We retain your data as long as your account is active and you use our services
• Post data and analytics are retained to provide historical insights and trend analysis
• After account deletion, data is removed within 30 days
• Backup copies are permanently deleted within 90 days
• You can request immediate deletion at any time (see Section 9)

7. Data Sharing and Disclosure

7.1 We Share Data With:

• Facebook/Instagram: To publish posts and fetch data via their official APIs (required for service functionality)
• Your Organization: Other authorized users in your organization who have been granted access
• Essential Service Providers: Trusted third-party services that help us operate the App:
  • Cloud hosting providers (for server infrastructure)
  • Security services (for monitoring and protection)
  • Analytics tools (for service improvement)

7.2 We DO NOT:

• ❌ Sell your data to third parties
• ❌ Share your data for advertising or marketing purposes
• ❌ Use your Instagram content for our own promotional materials without explicit permission
• ❌ Share data between different client organizations (complete data isolation)
• ❌ Access your data unless necessary for support or security purposes

7.3 Legal Compliance and Protection

We may disclose your information when required to:

• Comply with legal obligations or court orders
• Respond to valid requests by government authorities
• Protect the rights, property, or safety of TechPolaris, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

8. Third-Party Services

Our App integrates with the following third-party services:

8.1 Required Integrations

• Facebook Graph API: To connect with Facebook Pages and access Instagram Business accounts
• Instagram Business API: To manage Instagram content, comments, and retrieve analytics

8.2 Third-Party Policies

When you use our App, you are also subject to:

• Facebook Privacy Policy
• Instagram Privacy Policy
• Facebook Platform Terms
• Facebook Developer Terms

9. Your Rights and Data Deletion

9.1 Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a complete copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• Right to Data Portability: Export your data in a structured, machine-readable format (JSON/CSV)
• Right to Object: Object to certain types of data processing
• Right to Restrict Processing: Limit how we use your data
• Right to Withdraw Consent: Disconnect your account and revoke permissions at any time

9.2 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@techpolaris.net with your request. We will respond within 30 days.

9.3 Data Deletion Methods

You can delete your data through the following methods:

9.4 What Happens When You Delete Your Data

10. Multi-Client Data Isolation

11. Children's Privacy

Our App is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. Instagram's terms of service also require users to be at least 13 years old.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@techpolaris.net and we will take steps to remove that information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the Kingdom of Saudi Arabia. When we transfer data internationally, we ensure that:

• Appropriate safeguards are in place to protect your data
• We comply with applicable data protection laws
• We use secure transfer mechanisms and encryption
• Third-party processors meet our security standards

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our data practices and services
• Legal, operational, or regulatory requirements
• Technology and security standards
• User feedback and privacy concerns

How We Notify You:

• ✉️ Email notification to registered users (for material changes)
• 📢 In-app notification when you next log in
• 📅 Updated "Last Updated" date at the top of this page
• 📋 Change summary posted on this page

Your Continued Use: Continued use of the App after changes constitutes acceptance of the updated policy. If you do not agree with the changes, please discontinue use and delete your account.

14. Compliance with Regulations

TechPolaris is committed to compliance with applicable data protection laws and regulations, including:

15. Contact Us & Data Protection

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Facebook Data Deletion Callback

For users who delete their Facebook account or remove our App from their Facebook account:

• Facebook will automatically send us a deletion request notification
• We will immediately queue your data for deletion
• All associated data will be deleted within 30 days
• You will receive a unique confirmation code
• You can check deletion status using your confirmation code
• Backup copies will be permanently removed within 90 days

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